#ProTip: Do not lie to your customers. You may think it is a good idea in the short-term, but it can burn you in the long-run. You would think this would be obvious, but apparently it is not.
Last night, we got home hungry and exhausted, so we decided to order pizza delivery. We called our (previously) favorite delivery place and asked how long it would be. They said it would be 30-35 minutes.
After 45 minutes, we called them to ask where it was. They said it was out for delivery and would be there withing 5 minutes. After 15 more minutes, we called again. Again, will be here within 5 minutes. Finally, 15 minutes after that, we called and told them to cancel it. We had waited an hour and fifteen minutes for a 35 minute delivery.
Either they were lying about the fact that our pizza was out for delivery, or it had been driving around for at least 30 minutes. Our place is literally three minutes from the restaurant by scooter.
Needless to say, we will not be ordering from that place again, even though we love their pizza. Had they told us up front that it would be over an hour, we might not have ordered it right then, but we would certainly have continued to order from them in the future. Instead, they have lost a customer.
I guess this probably a #LateNightRant, even though I was too tired to post it last night. via Facebook